Refund Policy

Thank you for shopping at Cratebz™. We truly appreciate your business and aim to provide a smooth, worry free shopping experience.

If you are not completely satisfied with your purchase, we're here to help.

Refunds & Replacements

We offer refunds or replacements for the following cases:

You received the wrong item
Your item arrived damaged or defective
Your order was not delivered within 30 days

To be eligible for a refund or replacement, please contact us within 4 days of receiving your item.

📩 Email: support@cratebz.store

Return Requirements

Because we work with third party logistics and suppliers , we do not accept physical returns.
Instead, we will resolve your issue with a full or partial refund or a free replacement (case by case).

Non Refundable Situations

We do not issue refunds if:

You provided an incorrect shipping address
You changed your mind after the order shipped
The product was delivered successfully but you “no longer want it”

Refund Processing Time

Once your refund is approved:

It will be processed within 4 to 7 business days
The funds will be returned to your original payment method

Customer Satisfaction Guarantee

Your satisfaction is our top priority. If something isn’t right, please contact us we’ll always do our best to make it right.

Cratebz™ Built on Trust. Backed by Service.